Can't try the Filter on my Phone

Mirroring and Spark AR Player
I sended my Filter to my phone, but it does not show it in Spark AR Studio. I can see the name of the Filter in the left corner, but not the effect.
Asked about 3 months ago by Tanja
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  • Featured Answer
    • Roberto 647 answers

      To report a bug in Spark AR Hub:

      1. Open Spark AR Hub:
      2. Click the gear icon in the Menu bar.
      3. Select Report a Problem.

      When you're reporting a bug, make sure:

      - The title is clear and explains what happened. For example, “Test link: Effect not loading on iPhone 6”.
      - You've included the Effect ID.- You've mentioned whether your effect is in draft, review or published.
      - If it's an issue with loading the effect on a device, that you've specified the device type, User ID and the approximate date and time that you encountered the problem.
      - If your problem is with either the test link or share link, please specify which.