The Insight Data is not available

Managing Effects
Insights
Our AR ads have run for 2 days but we cannot see any data on Spark AR insight
Asked about a month ago by Nguyễn
1 Vote2 FollowersSeen by 2
  • Featured Answer
    • Spark AR Team
       
      Hi,

      To report a bug in Spark AR Hub:

      1. Open Spark AR Hub: https://www.facebook.com/sparkarhub
      2. Click the gear icon in the Menu bar.
      3. Select Report a Problem.

      When you're reporting a bug, make sure:

      - The title is clear and explains what happened. For example, “Test link: Effect not loading on iPhone 6”.
      - You've included the Effect ID.- You've mentioned whether your effect is in draft, review or published.
      - If it's an issue with loading the effect on a device, that you've specified the device type, User ID and the approximate date and time that you encountered the problem.
      - If your problem is with either the test link or share link, please specify which.
      • hay
        \
        Posted about 3 weeks ago by San