samsung and iphone does not load the filter

Problems with the Instagram Camera
Report Problem
Hello colleagues, someone who can help me, I have had problems loading my filter, on iPhone when I take the photo a white screen appears and does not load the filter correctly, and on Samsung, after selecting the filter to test it, it stays loading and does not preview the 3D elements, for Please I would appreciate any input to resolve these problems.
all tests were done with high-end cell phones.
the name of the effect is "planeta azul"

Asked about a month ago by Juan
0 Votes2 FollowersSeen by 2