Not receiving awards

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Bugs in Spark AR Hub
I recently hit the 1 million impressions mark last week but am yet to receive the award. how long does it take to get one?
Asked about 3 months ago by Aakash
0 Votes2 FollowersSeen by 1
  • Featured Answer
    • Roberto 486 answers
      Hi,

      Please, check the following:

      - Only the effects you own count towards awards and milestones. Effects managed by other people's Facebook accounts or Pages aren't counted, even if you were added as a collaborator.
      - Awards are only visible from individual accounts - if you access Spark AR Hub as a Page, you will not see an Awards page or earn awards

      Link: https://sparkar.facebook.com/ar-studio/learn/publishing/creator-awards


      If you are following the process, and you believe this is an issue, please report a bug on the Hub:


      To report a bug in Spark AR Hub:

      1. Open Spark AR Hub: https://www.facebook.com/sparkarhub
      2. Click the gear icon in the Menu bar.
      3. Select Report a Problem.

      When you're reporting a bug, make sure:

      - The title is clear and explains what happened. For example, “Test link: Effect not loading on iPhone 6”.
      - You've included the Effect ID.- You've mentioned whether your effect is in draft, review or published.
      - If it's an issue with loading the effect on a device, that you've specified the device type, User ID and the approximate date and time that you encountered the problem.
      - If your problem is with either the test link or share link, please specify which.

      Thanks