Permissions Group not loading

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Bugs in Spark AR Hub
I have been trying to add someone to my permissions group as an AR Manager and it has been loading for 20+ minutes. I've logged out and tried on multiple browsers. Any helpful tips?
Asked about 3 months ago by Brianna
0 Votes2 FollowersSeen by 1
  • Featured Answer
    • Roberto 486 answers
      Hi,

      Also, make sure the AR managers have logged in on the Hub at least once.

      If this doesn't work, please open a bug report:



      To report a bug in Spark AR Hub:

      1. Open Spark AR Hub: https://www.facebook.com/sparkarhub
      2. Click the gear icon in the Menu bar.
      3. Select Report a Problem.

      When you're reporting a bug, make sure:

      - The title is clear and explains what happened. For example, “Test link: Effect not loading on iPhone 6”.
      - You've included the Effect ID.- You've mentioned whether your effect is in draft, review or published.
      - If it's an issue with loading the effect on a device, that you've specified the device type, User ID and the approximate date and time that you encountered the problem.
      - If your problem is with either the test link or share link, please specify which.

      Thanks