Cannot log in - An unexpected error has occured.

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Bugs in Spark AR Hub
When I login I only get the text: " An unexpected error has occured."

Can anyone help ?
Asked about 4 months ago by Carina
2 Votes5 FollowersSeen by 5
  • Featured Answer
    • Roberto 486 answers
      Hi both,

      Please, try this:

      - Update your effects to Spark AR Studio's latest version. You can find the step-by-step here:
      - Try using another browser to see if that helps?

      If this doesn't help please open a bug report on the Hub. let me know what browsers did you try.

      • View previous comments
      • Hey Carolina, then Im afraid this is a bug. Can you please report it on the Hub?
        Posted about 4 months ago by Roberto
      • Hi,

        To report a bug in Spark AR Hub:
        1. Open Spark AR Hub:
        2. Click the gear icon in the Menu bar.
        3. Select Report a Problem.

        When you're reporting a bug, make sure:

        - The title is clear and explains what happened. For example, “Test link: Effect not loading on iPhone 6”.
        - You've included the Effect ID.- You've mentioned whether your effect is in draft, review or published.
        - If it's an issue with loading the effect on a device, that you've specified the device type, User ID and the approximate date and time that you encountered the problem.
        - If your problem is with either the test link or share link, please specify which.
        See More
        Posted about 4 months ago by Roberto
      • Same thing happens here. I can't even report it through the Hub, as the button is not even there! Only the "Unexpected error occurred" text... This is not an issue with a particular effect, it's an issue with the Hub itself.
        Posted about 4 months ago by Pascal
      • I have the same issue
        Posted about 4 months ago by Nathan